🔗 Customer Process Flow
| Stage | Description | Page |
|---|---|---|
| Register/Login | Register and auto-login. Guest browsing also supported. | login.php |
| Search Parts | Search by part No./name/model, filter by brand, exact/fuzzy match. | 首页搜索 / 批量查询 |
| Submit Inquiry | Submit selected parts as inquiry, reply within 24h. VIP auto-discount. | inquiry.php / 询价记录 |
| Place Order | Confirm order after receiving quote - quantity, price, delivery. Online or via sales. | 报价单 / 我的订单 |
| Payment | Wire transfer, Alipay, WeChat Pay. Upload payment voucher. | 财务账户 / 付款水单 |
| Wait for Shipment | After payment: purchase/stock out. In-stock ships within 24h. Track online. | 物流跟踪 |
| Receive & Inspect | Inspect upon receipt, contact support within 7 days for issues. | 售后服务 |
| Returns/Service | Quality issues within 7 days: contact QQ or hotline for return/exchange. | service.php / 联系我们 |
🔒 Member Center Guide
Fill Registration
CN: phone+email+password+SMS+email code; EN: email+password only
Complete Registration
Auto-login after registration, redirect to member center
Login Existing Account
Login by phone/email+password to access inquiries/quotes/orders/finance
Forgot Password
Click "Forgot Password" on login page, reset via registered phone or email
| Feature | Description |
|---|---|
| 🏠 Dashboard | Overview: inquiry/quote/order stats, latest messages |
| 🔍 الاستفسارات | View all submitted inquiries and reply status |
| 📋 Quotes | View quotes from sales, upload payment vouchers |
| 📦 Orders | View order status and shipping progress |
| 🚚 الشحن | Track shipped orders in real-time |
| 💰 Finance | Balance, transactions, credit limit |
| 💳 Recharge | Online account recharge |
| 📎 Payment Vouchers | Upload payment proof for finance confirmation |
| ✉️ Messages | System notifications and sales messages |
| 👤 Profile | Edit profile, password, manage shipping addresses |
| 🔎 بحث عن قطع | Member-only parts search with history |
| 🚜 Machines | Manage your equipment list for quick part matching |
| ⭐ Batch Search (VIP) | VIP only: batch import up to 50 part numbers |
📋 Quick Guide
Enter Part No.
Enter part number, name, or model in the search box or Parts Search page
Select Brand
Filter by brand to narrow results
عرض التفاصيل
Click part number for specs, prices, stock, and compatible models
Batch Search
Batch import supported, up to 50 parts at once
Add to Inquiry
Selected parts can be submitted as inquiry, replied within 24h
Request Quote
Find parts, submit inquiry, or contact sales for a quote
Confirm Order
Confirm order details including quantity, price, and delivery date
Make Payment
Bank transfer, Alipay, WeChat Pay accepted
Shipping
In-stock items ship within 24h, tracking provided
Receive & Inspect
Inspect upon receipt, contact support within 7 days if issues
Contact Support
Call or QQ our support to describe the issue
Submit Proof
Provide order number and photos/videos for review
Return Items
Return parts as instructed, shipping covered by responsible party
Inspection
Inspection completed within 1-3 business days of receipt
Refund/Replace
Refund or reship within 48 hours after approval